August Newsletter

 Opening & Closing Procedures:

 -Starting up and shutting down computers and programs.

 -Counting cash drawer, preparing cash/check deposit, batching out credit card terminal, and exporting reports. 

-Ensuring that the physical state of the front area is in excellent condition.  

Client Communication: 

-Keeping a positive attitude and friendly composure with all clients and employees. 

-Answering phones and scheduling appointments. 

-Assisting with medical inquiries if the situation allows. 

-Maintaining online text communications from clients. 

-Appointment reminders and confirmations.  

Scheduling Appointments: 

-Selecting correct date, time, and doctor for each particular appointment. 

-Using tactical judgement to decide the severity of a situation.

-Editing and maintaining daily schedule as needed. 

-Setting up and acquiring all necessary information for euthanasia appointments. 

-Setting up surgeries and providing necessary information to owner.  

Check-In/Check-Out: 

-Greeting clients and assisting them in a timely manner. 

-Creating and finding patient charts. 

-Filling in check-in information and any necessary notes upon patient arrival. 

-Using computer system, cash drawer and/or credit card terminal to process transactions. 

-Preparing and dispensing product as necessary. 

-Accepting returns and applying credit when acceptable.  

Patient Rechecks: 

-Calling clients for follow-up rechecks from recent appointments and surgeries. 

-Assisting with medical inquiries if the situation allows. 

-Corresponding between doctors and owners if the circumstance requires. 

Recordkeeping: 

-Taking detailed notes of every conversation and interaction with clients, doctors, technicians, pharmacies, and other clinics or specialty centers. -Creating records for every prescription filled or requested. 

-Ensuring that recorded messages are delivered to the recipient in a timely manner. 

-Transferring records from online platforms to the main recordkeeping system. 

-Reviewing, filling in, and filing charts.  

Receiving & Sending: 

-Corresponding with other clinics and hospitals to send and receive patient records. 

-Transferring and recording necessary information from acquired records. 

-Approving and submitting requests for record transmission. 

Filling Prescriptions: 

-Approving and denying refill requests based on particular requirements. 

-Obtaining approval for refill requests. 

-Creating new prescriptions per the instruction of a doctor. 

-Physically filling prescriptions with knowledge, care, and precision.  

Pharmaceutical Requests: 

-Receiving, approving, and faxing request for prescriptions from other pharmacies. 

-Allocating request to the correct doctors and ensuring a quick response. 

-Maintaining communication with other pharmacies in regards to particular requests.  

Financial Responsibilities: 

-Sales, refunds, and returns. 

-Daily cash and check deposits.

 -Cash and credit transaction balancing. 

-Weekly bank deposit preparation. 

-Record batching, exporting, and recording. 

We are looking to fill more roles at our clinic as we are expanding into our new location soon! We are looking for more receptionists and experienced veterinary technicians. Please submit a resume under "We're Hiring!" in our Contact tab. 

 ROOMING CLIENTS/PATIENTS:

 -Retrieving clients and patients from the lobby. 

-Taking the patient’s vitals (weight, temperature, pulse, respiration rate). 

-Obtaining all necessary history about the patient to report to the doctor. 

-Assisting doctors with procedures necessary to the appointment including but not limited to: Creating estimates, Assembling vaccines, Collecting samples for lab work, -Holding/restraining patients for examination,  Reviewing estimates for treatment plans with clients and doctors. 

-Entering charges for appointments and compiling all medications and information to go home with the client. 

-Completing the treatment plan once determined by the doctor.  

SURGICAL PROCEDURES:

 -Reviewing surgery estimates and explaining procedures with clients prior to the process. 

-Obtaining all necessary signatures and information from clients. 

-Performing blood draws, running lab work, and executing preliminary surgical procedures. 

-Assisting doctors in routine and emergency procedures. 

-Setting up for and preparing necessary surgical instruments.  

-Appropriately administering all medications necessary for surgery. Inducing anesthesia which includes placing an IV catheter, administering medications, and intubating the patient. 

-Preparing the patient for surgery by shaving necessary areas and performing a sterile surgical scrub. 

-Safely monitoring patients throughout anesthesia. 

-Breaking down, sterilizing, and properly cleaning surgical area per regulation standards. 

-Keeping clients informed of the procedure and the patient’s status throughout. 

-Coordinating discharge times, adding charges, compiling discharge instructions, and entering recheck reminders. 

-Reviewing all discharge instructions with clients including post-operative care and medications.  

HOSPITALIZED PATIENT CARE:

 -Retrieving necessary medical records for transferred patients from outside facilities. -Executing the treatment plan determined by the doctor. 

-Closely monitoring hospitalized patients to keep track of their current health. 

-Administering medications and fluids when necessary, along with feeding, walking, and cleaning up after patient. 

-Keeping the patient’s doctor updated on the status of the patient. 

-Entering charges and updating the patient’s information in their records.  

DRAWING BLOOD & ADMINISTERING VACCINES AND MEDICATIONS:

 -Administering vaccinations and other injections as needed. 

-Obtaining permission from a doctor prior to administration. 

-Drawing blood samples for lab work per the order of a doctor. 

-Carefully handling all needles and syringes with the utmost care and using proper disposal methods. 

-Filling out requisitions, preparing samples, and logging information in the patient’s chart and clinic logs.  

LABWORK:

 -Setting up for analyzing labs as fecals, urinalyses, ear cytologies, heartworm tests, and other in-house lab work. 

-Properly using the laboratory equipment to run tests and discover diagnosis to be confirmed by a doctor. 

-Maintaining a sterile work environment and properly disposing of any unnecessary waste. 

-Preparing samples (blood, feces, urine, etc.) to be sent to outside labs. 

-Filling out requisitions, preparing samples, and logging information in the patient’s chart and clinic logs.  

RADIOGRAPHS/ULTRASOUNDS:

 -Preparing patients for radiology by whatever means necessary. 

-Wearing proper personal protective equipment for radiographs. 

-Positioning and holding patients while diagnostics are performed. 

-Updating the radiology logs. 

-Emailing diagnostics to other clinics or specialty centers per the request of a doctor.  

RECORDKEEPING: 

-Creating detailed records of each appointment whether routine, emergency, or surgical.

-Including all necessary information in each patient’s chart per visit. 

-Taking detailed notes of every conversation and interaction with clients, clinic staff, pharmacies, and other facilities. 

-Creating records for every prescription filled or requested. 

-Updating record logs relating to controlled substances, diagnostics, equipment, and necessary maintenance.  

FILLING PRESCRIPTIONS:

 -Discussing approval and denial of refill requests based on particular requirements with doctors. 

-Creating new prescriptions per the instruction of a doctor. 

-Physically filling prescriptions with knowledge, accuracy, and precision. 

-Calling prescriptions into outside pharmacies and documenting each detail.  

INVENTORY CONTROL & AUDITING:

-Taking inventory of products when necessary to maintain in-stock items and keep track of expiring supplies. 

-Restocking supplies and medications throughout the clinic as they run low. 

-Adding low or out-of-stock inventory supplies to order sheet. 

-Receiving, checking-in, and stocking new products as they arrive. 

-Auditing controlled substance and other drug logs to maintain accuracy as required by law (only a select few employees will do this).